Chapter Resources > Career Pathways > Chapter 13 – Design-Related Pathways: Service Design

Thank you to Lauren Currie for writing this section in the book and for providing the initial set of resources for this page.

Recommended Books

Service Design: From Insight to Implementation, 2nd edition

Lavrans Løvlie, Andy Polaine, and Ben Reason

An Introduction to Service Design: Designing the Invisible

Lara Penin

Service Design: From Insight to Implementation (first edition)

Andy Polaine

This is Service Design Thinking: Basics, Tools, Cases

Marc Stickdorn

This Is Service Design Doing: Applying Service Design Thinking in the Real World

Marc Stickdorn

Browse this book collection on Amazon ↗

Supportive Professional Organizations

• The Service Design Network

Related Links and Articles

• Wikipedia article on service designAn overview of designing services across people, processes, and customer touchpoints.
• Service design toolsAn open collection of tools and tutorials for exploring complex service design challenges.
• Service designer: role levels and skills (UK Government, updated May 2026)A role framework describing service design responsibilities, skills, and career levels.