Chapter 11 – Service Design

Chapter Resources > Chapter 11 (Overview Page) > Service Design
(Also in Chapter 11: Interaction DesignUser Research | Information Architecture | Content Strategy | Content Writing | Technical CommunicationHuman FactorsVisual Design |  Accessibility |  Customer Experience | UX Strategy | Intersections)

Thank you to Lauren Currie for writing this section in the book and for providing the initial set of resources for this page. Check out Lauren’s service design blog.

What other links and resources should go here?

Please let me know what great resources should go here by sending an email to

Image: style-photographs/