Chapter 11 – Service Design

Chapter Resources > Chapter 11 (Overview Page) > Service Design
(Also in Chapter 11: Interaction DesignUser Research | Information Architecture | Content Strategy | Content Writing | Technical CommunicationHuman FactorsVisual Design |  Accessibility |  Customer Experience | UX Strategy | Intersections)

Thank you to Lauren Currie for writing this section in the book and for providing the initial set of resources for this page. Check out Lauren’s service design blog.