Chapter Resources > Chapter 11 (Overview Page) > Customer Experience (CX)
(Also in Chapter 11: Interaction Design | User Research | Information Architecture | Content Strategy | Content Writing | Technical Communication | Human Factors | Visual Design | Accessibility | Service Design | UX Strategy| Intersections)
Thank you to Kerry Bodine for writing this section in the book and for providing the initial set of resources for this page. Check out Kerry’s new book Outside In: The Power of Putting Customers at the Center of Your Business
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Related Links and Articles
- From User Experience to Customer Experience (UX Magazine, 2012)
- How Does Service Design Relate to UX and CX? (Forrester Research, 2013)
Related Hashtags
To find people talking about customer experience on Twitter, look for these hashtags: #CX, #custexp, #CEM, #CXO, #VoC, #NPS, #journeymapping
Other job titles that may involve customer experience work: customer experience specialist/analyst/consultant/manager/director, voice of the customer manager/director, chief customer officer, chief customer experience officer
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