Chapter 11 – Customer Experience (CX)

people sitting around a table with a large piece of paper that says 'the customer' and includes a lot of customer-centric communication icons like phone, email and others

Chapter Resources > Chapter 11 (Overview Page) > Customer Experience (CX)
(Also in Chapter 11: Interaction DesignUser Research | Information Architecture | Content Strategy | Content Writing | Technical CommunicationHuman FactorsVisual Design |  Accessibility | Service Design | UX Strategy| Intersections)

Thank you to Kerry Bodine for writing this section in the book and for providing the initial set of resources for this page. Check out Kerry’s new book Outside In: The Power of Putting Customers at the Center of Your Business as well as Kerry’s blog.

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Related Links and Articles

Related Hashtags

To find people talking about customer experience on Twitter, look for these hashtags: #CX, #custexp, #CEM, #CXO, #VoC, #NPS, #journeymapping

Other job titles that may involve customer experience work: customer experience specialist/analyst/consultant/manager/director, voice of the customer manager/director, chief customer officer, chief customer experience officer

 

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