Chapter Resources > Chapter 11 (Overview Page) > Customer Experience (CX)
(Also in Chapter 11: Interaction Design | User Research | Information Architecture | Content Strategy | Content Writing | Technical Communication | Human Factors | Visual Design | Accessibility | Service Design | UX Strategy| Intersections)
Thank you to Kerry Bodine for writing this section in the book and for providing the initial set of resources for this page. Check out Kerry’s new book Outside In: The Power of Putting Customers at the Center of Your Business as well as Kerry’s blog.
Supportive Professional Organizations
Related Links and Articles
To find people talking about customer experience on Twitter, look for these hashtags: #CX, #custexp, #CEM, #CXO, #VoC, #NPS, #journeymapping
Indeed.com Job Trends by Year
Other job titles that may involve customer experience work: customer experience specialist/analyst/consultant/manager/director, voice of the customer manager/director, chief customer officer, chief customer experience officer
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