Chapter Resources > Career Pathways > Chapter 16 – Strategy-Related Pathways: Customer Experience (CX)
Thank you to Kerry Bodine for writing this section in the book and for providing the initial set of resources for this page. Check out Kerry’s book Outside In: The Power of Putting Customers at the Center of Your Business as well as Kerry’s blog.
Recommended Books
**As of July, 2024 recommended Books have been moved to a dedicated book list posted directly on Amazon.com.**
Supportive Professional Organizations
Related Links and Articles
- From User Experience to Customer Experience (By contributor Kerry Bodine, UX Magazine)
- How Does Service Design Relate to UX and CX? (By contributor Kerry Bodine, Forrester Research)
Related Hashtags
To find people talking about customer experience on Twitter, look for these hashtags: #CX, #custexp, #CEM, #CXO, #VoC, #NPS, #journeymapping
Other job titles that may involve customer experience work: customer experience specialist/analyst/consultant/manager/director, voice of the customer manager/director, chief customer officer, chief customer experience officer
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