people sitting around a table with a large piece of paper that says 'the customer' and includes a lot of customer-centric communication icons like phone, email and others

Chapter Resources > Career Pathways > Chapter 16 – Strategy-Related Pathways: Customer Experience (CX)

Thank you to Kerry Bodine for writing this section in the book and for providing the initial set of resources for this page. Check out Kerry’s book Outside In: The Power of Putting Customers at the Center of Your Business as well as Kerry’s blog.

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Related Links and Articles

Related Hashtags

To find people talking about customer experience on Twitter, look for these hashtags: #CX, #custexp, #CEM, #CXO, #VoC, #NPS, #journeymapping

Other job titles that may involve customer experience work: customer experience specialist/analyst/consultant/manager/director, voice of the customer manager/director, chief customer officer, chief customer experience officer

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