people sitting around a table with a large piece of paper that says 'the customer' and includes a lot of customer-centric communication icons like phone, email and others

Chapter Resources > Chapter 11 (Overview Page) > Customer Experience (CX)
(Also in Chapter 11: Interaction Design | User Research | Information Architecture | Content Strategy | Content Writing | Technical Communication | Human Factors | Visual Design |  Accessibility | Service Design | UX Strategy| Intersections)

Thank you to Kerry Bodine for writing this section in the book and for providing the initial set of resources for this page. Check out Kerry’s new book Outside In: The Power of Putting Customers at the Center of Your Business as well as Kerry’s blog.

Recommended Books

Outside In Cover Thumbnail
Outside In

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Chief Customer Officer 2.0

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The Experience Economy

Supportive Professional Organizations

Related Links and Articles

Related Hashtags

To find people talking about customer experience on Twitter, look for these hashtags: #CX, #custexp, #CEM, #CXO, #VoC, #NPS, #journeymapping

Other job titles that may involve customer experience work: customer experience specialist/analyst/consultant/manager/director, voice of the customer manager/director, chief customer officer, chief customer experience officer

 

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